Privacy Policy - Clan Financial Services

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Privacy Policy


As a customer of Clan Financial Services, we take your right to privacy very seriously. We will not disclose information about you or your income to anyone, other than where we have your consent, or where we are compelled by law to do so.

Most of the information we hold is stored electronically on computer systems. However, some data, for example the details you handwrite on an application form, are held as manual or paper copies. We are confident that our systems are secure and that no one will be able to access your information unlawfully.

You have a right to ask for a copy of the information held about you in our records in return for the payment of a small fee (£10). You also have the right to require us to correct any inaccuracies in your information.

Clan Financial Services does not sell the personal information we hold. Information may, in the normal course of business, move between us and associated companies. We will also keep the estate agent(s) you are using updated on the progress of your application.

From time to time we'll tell you about new services. You can choose not to receive this information when you correspond with us during the arrangement of your mortgage. We may also want to provide you with related information from third parties that we think may be of interest to you or whose products or services may be of interest to you. You can change your instructions at any time by writing to:

The Data Protection Officer
Clan Financial Services
11 Kneele Gardens

For the purposes of the Data Protection Act 1998, the Data Controller in relation to any personal data you supply is Clan Financial Services Limited. Our Data Protection Register Number is Z1289767.

When you request information via our website, in order to respond to your requirements we need to know your name, e-mail address and contact telephone number. We will keep a record of this information. In addition to specific services that you request, we may also contact you with details of other relevant products and services. If you do not want us to do this please let us know by contacting us as soon as possible.

If you decide to provide us with any information, then you expressly authorise us to use your information in accordance with this policy. Additionally, the Financial Services Authority (FSA) requires us to make records to evidence the suitability of the recommendations we make. Unfortunately, we will be unable to provide you with a product or service if you do not provide us with the necessary information or give us your permission to process and store your data.